Operations Manager

Career Opportunity: Operations Manager

Are you the kind of go‑getter who is energized by seeing their work bear fruit as the organization grows? Are you a tenacious self-starter who transforms great ideas into rock‑solid systems?

We’re a fast‑moving, award‑winning law firm, and we’re looking for an Operations Manager who’s ready to level us up. If you love streamlining processes, championing tech, and keeping every plate spinning, read on!

Why You’ll Love This Role

• Impact: Own the backbone of our operations and watch your work ripple through the entire firm.
• Innovation: Experiment with AI, automation, and best‑in‑class legal tech—then make it stick.
• Culture: Join a client‑first, purpose‑driven team that celebrates our collective growth.

Your High‑Energy Responsibilities

Operational Excellence & Systems

• Update and optimize our Case Resolutions Log and Dispositions Database.
• Keep the Same‑Page Report fresh so leadership is always in sync.
• Continue building out Trainual—turn tribal knowledge into bulletproof SOPs.

Finance & Metrics

• Team up with our bookkeeper to gather revenue/expense data, track bonuses, and monitor KPIs.
• Guide us smoothly through annual insurance and 401(k) audits.

Tech & Security

• Own hardware acquisition and setup—from laptops to label printers.
• Maintain NordPass and overall security hygiene.
• Acquire, secure, and propagate software licenses firm‑wide.

Vendor & Facility Leadership

• Be the primary point of contact for our VOIP provider: troubleshoot, escalate, and keep calls crisp.
• Serve as the go‑to liaison for our four office locations: landlords, maintenance, and everything in between.

What You Bring

• 5+ years of operations or business‑management experience (legal or professional services preferred).
• Spreadsheet savvy and data‑driven decision‑making skills.
• Curiosity for AI tools and a builder’s mindset.
• Accountability, grit, and a “let’s‑get‑it‑done” attitude.

Perks & Benefits

• Compensation: DOE
• PTO & Holidays: 10 PTO days, 10 firm holidays, 5 WFH days
• Health: Platinum, Gold, and Silver PPO options
• Schedule: Full‑time, in‑office, Monday–Friday

How to Apply

Email your resume and a cover letter to [email protected] with the subject line “resume.”
Bonus points: include a short paragraph about the last book you read and why you loved (or loathed) it.