Intake Specialist
We are not your average law firm; this is no average job description.
We want people who love people and want to work specifically for our firm. We know the application process is more involved than most, but it is because we are looking for folks looking for a long-term home and even ones who believe Varghese Summersett is their “end game.”
To be considered for this position, follow the instructions on this page to the letter.
The Intake Specialist position is an advanced inbound sales position at the firm. It is an important position and one that there is quite a bit of competition for.
For over a decade, we have built a reputation for delivering unparalleled results and unmatched service. In fact, those are two of our core values.
We are protective of our people – both our clients and each other. (Another core value.) So we’re pretty particular about who we invite to be on the team – and especially this position.
We want you here in this position if:
- You love people. We help them during the toughest times of their lives, and we provide a level of service that goes beyond anything in our industry. We call this connecting with compassion (and there’s our fourth core value, if you’re counting).
- You are tech-savvy. We leverage technology to enhance the client journey. New tools and new processes mean you have to be able to adapt as technology changes to stay on the cutting edge of the level of service we provide our clients.
- You must be drama-free. We have cultivated a drama-free workplace. We are big believers in being accountable to ourselves and taking responsibility for the things we can change.
- You love working hard and being rewarded for it. Our goal is to nurture the best of the best. You’ll hear us say we want to be end game for our people – the place they come and stay because they couldn’t imagine working anywhere else.
What will you do as a Intake Specialist?
You will talk to callers who need an attorney with compassion and guide the potential client in the journey of becoming a client.
The position’s focus is to confidently present information about our firm and attorneys to potential clients with the goal of encouraging the decision to hire our firm. This position requires strong communication skills by phone, text, email and through our secure client portal. Our intake specialists must be able to manage a high call volume and work effectively on a deadline.
Daily Job Duties:
- Answer a high volume of incoming calls to the firm, maintaining excellent customer service at all times.
- Promptly respond to potential client questions and messages by phone, email or through our case management platform.
- Follow-up potential clients about firm representation.
- Maintain and update statistics related to potential new client intakes.
- Coordinate calls, meetings, and communications between attorneys and potential clients to facilitate representation.
- Follow-up on all overnight or missed calls for potential new clients intercepted by the answering service in a timely manner.
- Coordinate potential client meetings with attorneys’ schedules and calendars.
- Draft and upload letters of engagement.
- Build and maintain trusted relationships with potential clients and patiently guide them through a difficult process.
- Cultivate and maintain relationships with firm staff.
- Positively represent our brand and firm.
- Assist the processes team with updating and streamlining the intake process.
- Continued sales training is required.
Desired Qualifications:
- College degree or significant sales experience
- Sales background and training
- Strong written and verbal communication skills
- Proficient computer skills
- Friendly and welcoming personality
- Problem-solving aptitude
- Excellent telephone etiquette
- Excellent customer/client service skills
- Ability to multitask and prioritize deadlines
- Excellent organizational and time management skills
- Ability to take on tasks and responsibilities outside the job description
- Exhibit a self-starter mentality that can identify gaps in workflow and come up with creative solutions
- Ability to embody our brand and company culture
- Marketing experience is a plus
- Court or legal experience is a plus
Please send a resume and cover letter addressed to Benson Varghese, Managing Partner In your cover letter, make sure you include a paragraph about the book you most recently read, and tell us why you liked or did not like the book. (There’s the primary instruction you had to follow.) You can email your resume and cover letter to info at our domain name.
Thanks for reading until the end.
Job Type: Full-time
Pay: $60,000+ per year
Benefits:
- Dental Insurance
- Health Insurance
- 14 days Paid time off
- 10 Holidays
- 5 days Work From Home
- 401(k)
- Parental leave
- Vision insurance
- Pet Adoption Leave
Shift:
- 8 hour shift
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person in Fort Worth
